The heart of Reten
Lifecycle Automation
Give every customer a useful WhatsApp message at the right moment in their journey.
THE RETEN PLATFORM
One brain for your customer retention.
Read the signals. Choose the next useful action. Keep every tool connected to the customer’s journey.
Proposed stages · sample journey
At-risk
Notice the break in routine
A sample 21-day visit gap, longer than this customer’s usual pattern.
See it runSample WhatsApp message
Hey Aisha, it’s been a little while ☕ Your favourite iced latte misses you. Drop by for a treat this week?
Reply STOP to opt out.What to measure
Eligible customers returning
11 features
Churn Prediction
Make widening visit gaps and changing habits visible, so you know who to check in with.
WhatsApp AI
Explore how customers and owners could get answers in WhatsApp, with a scripted preview.
Ask-AI
Explore plain-language questions about customer segments and repeat visits.
Live Insights
Explore recency, frequency, spend and repeat-visit patterns in one clear view.
Campaigns
Build a focused WhatsApp campaign with a clear objective, useful offer and visible cost.
Loyalty
Preview a loyalty card that connects earned rewards with the customer’s next visit.
Memberships
Model membership value, included perks and costs before deciding on a plan.
Feedback
Route service issues to a follow-up and offer every customer a fair chance to share their experience.
Referrals
Preview a trackable referral and reward flow from a regular to a new customer.
Integrations
Explore the data fields a retention journey needs. Connection availability is awaiting confirmation.
YOUR NEXT CHAPTER
Your regulars are worth
coming back for.
See what a thoughtful next message can do.