RetenLoyalty & points appsBulk WhatsApp toolsPOS built-in CRMBeing fair
Each kind of tool, and who it suits.
Reten isn’t for everyone. If one of these sounds like you, the simpler tool might be enough.
| Kind of tool | What it’s for | Who it suits | What it doesn’t do |
|---|---|---|---|
| Loyalty points app | Points and stamps for people who already visit. | You mostly want to reward regulars who still come in. | Tell you who has stopped coming. Many also need their own app or card. |
| WhatsApp broadcast tool | Sending the same announcement to everyone on your list. | You share news or offers with all your customers at once. | Know who visited or who stopped. It has no billing data, so it shows deliveries, not who came back. |
| POS loyalty add-on | Basic customer reports and points inside the POS you bill on. | Its reports are enough and you don’t plan to message customers. | Work outside its own POS, and it rarely sends a win-back message. |
| Reten | Noticing who has stopped coming, bringing them back on WhatsApp, and showing you who returned. | Your business runs on regulars, and you want to know who is drifting away without extra work. | Replace your POS: your counter keeps billing the same way. It doesn’t send bulk blasts to everyone either. |
QUESTIONS
Before you switch anything.
Is Reten a loyalty app?
Not only. Reten has loyalty points built in: customers get their points on WhatsApp after every bill, with no app or card to carry. But a loyalty balance only tells you what a customer has earned. Reten also looks at visit patterns and timing, so you know who needs attention, why, and when to reach out.
Do I need to change my POS?
No. Reten connects to Shopify directly and to any POS that can export a bill report: you upload the report as CSV or Excel, or share it through Google Sheets. Your cashiers change nothing.
Can I keep the loyalty app I already have?
You can. Reten reads your bills from your POS or a bill report, so it doesn’t depend on your loyalty app. A loyalty app talks to people who still come; Reten notices who has stopped coming, helps you bring them back on WhatsApp, and shows you who returned. If points for people who already visit are all you need, the simpler tool may be enough.
Do my customers need to install an app?
No. Messages arrive on WhatsApp, which your customers already use, and anyone can opt out by replying STOP.
See the difference with your own eyes.
Your first comeback is a few clicks away.
YOUR NEXT CHAPTER
Your regulars are worth
coming back for.
See what a thoughtful next message can do.