Familiar faces, fading away.
A regular misses a week. Then another. The change is easy to miss in a busy day.
CUSTOMER RETENTION, WITH A HUMAN TOUCH
Win back the
regulars you’re
losing.
On WhatsApp, automatically.
Spot the customers drifting away. Give them a personal reason to return. Turn one more visit into a lasting habit.
Mapple CreekAll outlets
TODAY’S RECOMMENDATION
A little nudge. A welcome return.
18 regulars are slipping away
↗Their usual visit is overdue. Let’s check in.
Why this?
Their visit gaps are wider than their own usual pattern.
At-riskSuggested action
A
Aisha M.Café regular
Hey Aisha, it’s been a little while ☕
Your favourite iced latte misses you. Drop by for a cookie on us this week?
Your favourite iced latte misses you. Drop by for a cookie on us this week?
RETEN SUGGESTSReview the audience, message and timing.
You remain in controlReten suggests. You decide.
BUILT FOR REPEAT-VISIT BUSINESSES IN INDIA
If people come back, Reten is for you.
Reten is designed for restaurants, cafés, bakeries, salons, gyms and boutiques. If your business relies on repeat visits, Reten automates the comeback cycle straight from your billing history — no customer app required. Tap a business below to see its comeback in action.
Restaurants+42%repeat dinersYour restaurant Official business account
Today
Arjun, your butter chicken called. It misses you 🥺🍛 Friday table for 4 at 8? We’ll keep the naan hot 🔥
7:42 PMBook my table 🍽️bro say less 😭 booking for 4
7:44 PMRetenArjun came back 🎉Friday dinner for 4 · spent ₹2,480
ZERO-FRICTION POS COMPATIBILITY
Works with your current billing counter. Zero workflow changes.
Your team keeps billing on Petpooja, Restroworks, Shopify or Vyapar exactly as they do today. Reten reads each bill straight from your POS — or a daily export — and builds every customer’s visit history automatically.
Using something else? Any POS that exports a bill report works through CSV or Google Sheets.
“A 5% increase in customer retention can increase profits by 25% to 95%.”
Frederick ReichheldBain & Company · Harvard Business Review
THE QUIET PROBLEM
They don’t say goodbye. They just stop coming.
The next bill only tells you who came back. What about the people who didn’t?
A list isn’t a next step.
You have customer numbers. Knowing who needs a nudge is a different job.
Signals in separate places.
Bills, rewards and conversations each hold a piece of the same customer.
THE RETEN LIFECYCLE
Every customer has a next chapter.
Connect the dots from a first hello to a welcome return. Tap a stage to see the next useful message.
Proposed stages · sample journey
At-risk
Notice the break in routine
A sample 21-day visit gap, longer than this customer’s usual pattern.
See it runSample WhatsApp message
Hey Aisha, it’s been a little while ☕ Your favourite iced latte misses you. Drop by for a treat this week?
Reply STOP to opt out.What to measure
Eligible customers returning
ONE CONNECTED SYSTEM
Know who. Know when. Make it count.
Intelligence finds the signal. Growth tools turn it into a useful next step.
Intelligence4 connected tools
Churn Prediction
Make widening visit gaps and changing habits visible, so you know who to check in with.
Ask-AI
Explore plain-language questions about customer segments and repeat visits.
Live Insights
Explore recency, frequency, spend and repeat-visit patterns in one clear view.
Integrations
Connect your POS, or upload a bill report. Your cashiers change nothing.
Growth tools7 connected tools
The heart of Reten
Lifecycle Automation
Give every customer a useful WhatsApp message at the right moment in their journey.
WhatsApp AI
Explore how customers and owners could get answers in WhatsApp, with a scripted preview.
Campaigns
Build a focused WhatsApp campaign with a clear objective, useful offer and visible cost.
Loyalty
Preview a loyalty card that connects earned rewards with the customer’s next visit.
Memberships
Model membership value, included perks and costs before deciding on a plan.
Feedback
Route service issues to a follow-up and offer every customer a fair chance to share their experience.
Referrals
Preview a trackable referral and reward flow from a regular to a new customer.
FROM SIGNAL TO SECOND VISIT
A simple rhythm behind every return.
01
Connect the signals
Bring together permitted customer and visit records. Confirm your data source before setup.
02
See who needs attention
Review visit patterns and the reason behind each proposed customer stage.
03
Make the next message useful
Choose owner review or a configured journey, with consent and timing guardrails.
CUSTOMER STORIES
Brought a regular back with Reten?
Tell us how it went. Approved stories appear here, with your name and business.
Share your storyMEASURE WHAT MATTERS
From a message to a recorded return.
Define the eligible audience, return window and qualifying bill. Track replies, visits and offer costs separately. Attributed revenue is a useful signal; a comparison group helps assess additional impact.
How to measure recoveryCHOOSE YOUR NEXT STEP
Find the right tool
for the job.
Rewards, broadcasts and booking tools solve different needs. Start with the customer action you want to improve.
Compare approachesLoyalty tools
Reward an eligible repeat visit
Broadcast tools
Send a defined audience a message
The Reten concept
Connect visit signals, timing and follow-up
PRICING
From ₹999 a month. First 30 days free.
Flat per business, no commission on your sales. One-time ₹1,499 setup includes your branded counter standee and POS hookup.
A FEW GOOD QUESTIONS
Let’s make it clear.
I already have a loyalty app. Why Reten?
A reward balance tells you what someone has earned. The Reten concept connects visit patterns, timing and follow-up across the lifecycle. Explore the demo, then confirm the live scope and fit for your existing setup.
I can WhatsApp people myself. What changes?
The workflow helps you decide who needs attention, why, and when to contact them. You can preview audience selection and guardrails before considering automation.
Does the demo use my customer data?
No. Every demo uses fictional, browser-only Sample data. No messages are sent, no live AI is connected, and no customer upload is needed.
Can customers opt out?
The proposed workflows exclude opted-out contacts and show an opt-out instruction. Live setup must verify consent records, suppression handling and applicable messaging requirements.
Does it work with my POS?
Reten connects with POS systems such as Petpooja, Restroworks, Shopify, Vyapar, DotPe and GoFrugal, and with any system that can export a bill report as CSV or to Google Sheets.
What do WhatsApp messages cost?
Live rates and billing terms are awaiting confirmation. The calculator uses an editable sample rate and displays its formula; it is not an official WhatsApp tariff.
Can I approve messages before they run?
Owner review and automation controls are part of the proposed workflow. The demo exposes timing, frequency and consent rules so you can assess the intended approach.
How do I get started?
Two free ways: try Reten in the sandbox with sample data and no signup, or start a free trial at app.reten.in and connect your own billing.
YOUR NEXT CHAPTER
Your regulars are worth
coming back for.
See what a thoughtful next message can do.