Plans are monthly

Reten plans are paid month by month. Each payment covers 30 days, and you can see your plan and its price in Business settings › Plan in the app.

Every new account starts with a free 30-day trial. No card is needed for the trial.

Cancelling

You can cancel any time by emailing info@reten.in from the email on your account.

If you turned on automatic renewal, you can switch it off any time from Business settings › Plan; it stops before the next charge. Without automatic renewal, nothing is charged until you pay for the next month yourself.

Your plan stays active until the end of the month you have already paid for. After that, paid features stop until you pay again. Your data stays in your account.

Refunds

We don’t refund the current month, in full or in part, once it has been paid.

If you were charged twice, or money left your account but your plan was not activated, we refund that payment to the same payment method within 5–7 working days of your request or of us finding it.

Add-ons and message packs

WhatsApp message packs and add-ons are not refundable once bought, including any messages you have not used.

How to ask for a refund

Email info@reten.in with your business name, the date and amount of the payment, and its payment reference: the Razorpay payment ID, the UPI reference from your UPI app, or your Reten invoice number.

Who we are

Reten is operated by Sahil Laxmanrao Podey, trading as Reten, a proprietorship based in Maharashtra, India (GSTIN 27EBEPP7972M1ZQ).