Why it matters
Unhappy customers rarely tell you. They tell their friends.
- 01
Reten asks after each visit, in one tap
- 02
Unhappy replies come straight to you
- 03
Everyone is invited to leave a review
Better together
The listening kit
Hear every customer, and answer them even on busy days.
Free to use
Tools and ideas that go with it.
Good questions
Feedback, simply explained.
Can I try Feedback before signing up?
Yes. Open the real Reten app with a sample business, no signup needed. Nothing connects to your business and no message goes to real customers.
What does Feedback need from me?
Your bills, from your POS or a bill export, with customers’ phone numbers. Customers opt in before they get any message.
Who decides what gets sent?
You do, once. Set the rules and Reten sends on autopilot, or have messages wait for your OK. Nobody hears from you too often, and customers can opt out any time by replying STOP.
How will I know it helped?
Reten follows each message to the next visit and bill, and shows the cost next to it. Compare with customers who got no message to see the real lift.
Every regular deserves to be noticed.
Start with feedback.