Choose an objective and audience
Bring the relevant signals into view.
CAMPAIGNS
The right audience. A reason to return.
Build a focused WhatsApp campaign with a clear objective, useful offer and visible cost.
Explore the proposed workflow with Sample data.
Customer signalUseful next action
Choose an objective and audience
Simulate delivery and measure attributed returns
Product concept · sample journeyTHE PROBLEM
One message for everyone misses the context.
When visit records and conversations sit apart, it takes manual work to choose a relevant next step. Start with the customer’s context.
Personalise the message and offer
Review the timing and permission behind the action.
Simulate delivery and measure attributed returns
Keep the resulting visit and costs visible.
Try a little of campaigns.
Choose an objective and audience. Explore this preview, then open the complete workflow.
Open full demoYour customer’s message
Hi Aisha, your favourite iced latte is waiting. Enjoy a complimentary cookie on your next visit.
A CLEARER WORKFLOW
From manual checks to a connected journey.
| Job | Without a connected workflow | With the Reten concept |
|---|---|---|
| Understand the context | Review separate customer records | Choose an objective and audience |
| Choose a next step | Rebuild the timing and audience manually | Personalise the message and offer |
| Review the outcome | Reconcile replies and visit records | Simulate delivery and measure attributed returns |
WHERE IT FITS
Part of the whole customer story.
Proposed stages · sample journey
At-risk
Notice the break in routine
A sample 21-day visit gap, longer than this customer’s usual pattern.
See it runSample WhatsApp message
Hey Aisha, it’s been a little while ☕ Your favourite iced latte misses you. Drop by for a treat this week?
Reply STOP to opt out.What to measure
Eligible customers returning
WORKS WITH YOUR SIGNALS
Start with the records you have.
No live connectors are confirmed yet. Explore the proposed data sources and confirm availability before setup.
MEASURE WHAT MATTERS
From a message to a recorded return.
Define the eligible audience, return window and qualifying bill. Track replies, visits and offer costs separately. Attributed revenue is a useful signal; a comparison group helps assess additional impact.
How to measure recoveryBetter together.
Loyalty
Preview a loyalty card that connects earned rewards with the customer’s next visit.
Feedback
Route service issues to a follow-up and offer every customer a fair chance to share their experience.
Integrations
Explore the data fields a retention journey needs. Connection availability is awaiting confirmation.
A closer look at campaigns.
What can I try in Campaigns today?
The interactive preview lets you choose an objective and audience using Sample data. It runs in your browser and does not connect to your business or send messages.
What information does Campaigns need?
Customer identifiers, permitted contact details and the relevant visit, bill or feedback history. Available sources must be confirmed during setup.
Can I control the next action?
The proposed workflow includes owner review, frequency limits and opt-out handling. Explore these controls in the demo; live availability needs confirmation.
How will I know it helped?
Compare eligible customers, messages, qualifying return visits and associated bills within a defined time window. Attributed revenue alone does not establish incremental impact.
YOUR NEXT CHAPTER
Your regulars are worth
coming back for.
See what a thoughtful next message can do.