Ask for feedback after a visit
Bring the relevant signals into view.
FEEDBACK
Hear the feedback. Then do something useful.
Route service issues to a follow-up and offer every customer a fair chance to share their experience.
Explore the proposed workflow with Sample data.
Customer signalUseful next action
Ask for feedback after a visit
Offer review options without filtering public feedback
Product concept · sample journeyTHE PROBLEM
Make feedback part of the next visit.
When visit records and conversations sit apart, it takes manual work to choose a relevant next step. Start with the customer’s context.
Flag unhappy feedback for a personal response
Review the timing and permission behind the action.
Offer review options without filtering public feedback
Keep the resulting visit and costs visible.
Try a little of feedback.
Ask for feedback after a visit. Explore this preview, then open the complete workflow.
Open full demoThank the customer and offer next steps
Offer an optional public review and a private feedback channel. No review is submitted in this preview.
A CLEARER WORKFLOW
From manual checks to a connected journey.
| Job | Without a connected workflow | With the Reten concept |
|---|---|---|
| Understand the context | Review separate customer records | Ask for feedback after a visit |
| Choose a next step | Rebuild the timing and audience manually | Flag unhappy feedback for a personal response |
| Review the outcome | Reconcile replies and visit records | Offer review options without filtering public feedback |
WHERE IT FITS
Part of the whole customer story.
Proposed stages · sample journey
Sample WhatsApp message
Hi Aisha, ready for round two? Come by this week and enjoy your welcome treat.
Reply STOP to opt out.What to measure
First-to-second visit rate
WORKS WITH YOUR SIGNALS
Start with the records you have.
No live connectors are confirmed yet. Explore the proposed data sources and confirm availability before setup.
MEASURE WHAT MATTERS
From a message to a recorded return.
Define the eligible audience, return window and qualifying bill. Track replies, visits and offer costs separately. Attributed revenue is a useful signal; a comparison group helps assess additional impact.
How to measure recoveryBetter together.
The heart of Reten
Lifecycle Automation
Give every customer a useful WhatsApp message at the right moment in their journey.
WhatsApp AI
Explore how customers and owners could get answers in WhatsApp, with a scripted preview.
Referrals
Preview a trackable referral and reward flow from a regular to a new customer.
A closer look at feedback.
What can I try in Feedback today?
The interactive preview lets you ask for feedback after a visit using Sample data. It runs in your browser and does not connect to your business or send messages.
What information does Feedback need?
Customer identifiers, permitted contact details and the relevant visit, bill or feedback history. Available sources must be confirmed during setup.
Can I control the next action?
The proposed workflow includes owner review, frequency limits and opt-out handling. Explore these controls in the demo; live availability needs confirmation.
How will I know it helped?
Compare eligible customers, messages, qualifying return visits and associated bills within a defined time window. Attributed revenue alone does not establish incremental impact.
YOUR NEXT CHAPTER
Your regulars are worth
coming back for.
See what a thoughtful next message can do.