Group customers by recent behaviour
Bring the relevant signals into view.
LIVE INSIGHTS
Know your regulars beyond the last bill.
Explore recency, frequency, spend and repeat-visit patterns in one clear view.
Explore the proposed workflow with Sample data.
Customer signalUseful next action
Group customers by recent behaviour
Choose the segment that needs attention
Product concept · sample journeyTHE PROBLEM
Make live insights part of the next visit.
When visit records and conversations sit apart, it takes manual work to choose a relevant next step. Start with the customer’s context.
Compare frequency and spend
Review the timing and permission behind the action.
Choose the segment that needs attention
Keep the resulting visit and costs visible.
Try a little of live insights.
Group customers by recent behaviour. Explore this preview, then open the complete workflow.
Open full demo24 regulars
This browser-only preview uses fictional records and deterministic outcomes. No messages are sent.
A CLEARER WORKFLOW
From manual checks to a connected journey.
| Job | Without a connected workflow | With the Reten concept |
|---|---|---|
| Understand the context | Review separate customer records | Group customers by recent behaviour |
| Choose a next step | Rebuild the timing and audience manually | Compare frequency and spend |
| Review the outcome | Reconcile replies and visit records | Choose the segment that needs attention |
WHERE IT FITS
Part of the whole customer story.
Proposed stages · sample journey
Sample WhatsApp message
Hi Aisha! Thanks for dropping by. Your next favourite is waiting whenever you are ☕
Reply STOP to opt out.What to measure
First visit → next visit
WORKS WITH YOUR SIGNALS
Start with the records you have.
No live connectors are confirmed yet. Explore the proposed data sources and confirm availability before setup.
MEASURE WHAT MATTERS
From a message to a recorded return.
Define the eligible audience, return window and qualifying bill. Track replies, visits and offer costs separately. Attributed revenue is a useful signal; a comparison group helps assess additional impact.
How to measure recoveryBetter together.
Campaigns
Build a focused WhatsApp campaign with a clear objective, useful offer and visible cost.
Memberships
Model membership value, included perks and costs before deciding on a plan.
Referrals
Preview a trackable referral and reward flow from a regular to a new customer.
A closer look at live insights.
What can I try in Live Insights today?
The interactive preview lets you group customers by recent behaviour using Sample data. It runs in your browser and does not connect to your business or send messages.
What information does Live Insights need?
Customer identifiers, permitted contact details and the relevant visit, bill or feedback history. Available sources must be confirmed during setup.
Can I control the next action?
The proposed workflow includes owner review, frequency limits and opt-out handling. Explore these controls in the demo; live availability needs confirmation.
How will I know it helped?
Compare eligible customers, messages, qualifying return visits and associated bills within a defined time window. Attributed revenue alone does not establish incremental impact.
YOUR NEXT CHAPTER
Your regulars are worth
coming back for.
See what a thoughtful next message can do.