Identify your customer and consent fields
Bring the relevant signals into view.
INTEGRATIONS
Bring the signals together. See the person.
Explore the data fields a retention journey needs. Connection availability is awaiting confirmation.
Explore the proposed workflow with Sample data.
Customer signalUseful next action
Identify your customer and consent fields
Confirm source availability before connecting
Product concept · sample journeyTHE PROBLEM
Make integrations part of the next visit.
When visit records and conversations sit apart, it takes manual work to choose a relevant next step. Start with the customer’s context.
Map visits, bills and preferences
Review the timing and permission behind the action.
Confirm source availability before connecting
Keep the resulting visit and costs visible.
Purchase signals
Billing & POS
On request. These are proposed fields and actions, not a live connection.
Proposed fields
Customer identifierBill dateBill valuePurchased items
What they could support
- Understand visit gaps
- Segment by purchase history
- Attribute qualifying return bills
A CLEARER WORKFLOW
From manual checks to a connected journey.
| Job | Without a connected workflow | With the Reten concept |
|---|---|---|
| Understand the context | Review separate customer records | Identify your customer and consent fields |
| Choose a next step | Rebuild the timing and audience manually | Map visits, bills and preferences |
| Review the outcome | Reconcile replies and visit records | Confirm source availability before connecting |
WHERE IT FITS
Part of the whole customer story.
Proposed stages · sample journey
Sample WhatsApp message
Hi Aisha! Thanks for dropping by. Your next favourite is waiting whenever you are ☕
Reply STOP to opt out.What to measure
First visit → next visit
MEASURE WHAT MATTERS
From a message to a recorded return.
Define the eligible audience, return window and qualifying bill. Track replies, visits and offer costs separately. Attributed revenue is a useful signal; a comparison group helps assess additional impact.
How to measure recoveryBetter together.
The heart of Reten
Lifecycle Automation
Give every customer a useful WhatsApp message at the right moment in their journey.
WhatsApp AI
Explore how customers and owners could get answers in WhatsApp, with a scripted preview.
Live Insights
Explore recency, frequency, spend and repeat-visit patterns in one clear view.
A closer look at integrations.
What can I try in Integrations today?
The interactive preview lets you identify your customer and consent fields using Sample data. It runs in your browser and does not connect to your business or send messages.
What information does Integrations need?
Customer identifiers, permitted contact details and the relevant visit, bill or feedback history. Available sources must be confirmed during setup.
Can I control the next action?
The proposed workflow includes owner review, frequency limits and opt-out handling. Explore these controls in the demo; live availability needs confirmation.
How will I know it helped?
Compare eligible customers, messages, qualifying return visits and associated bills within a defined time window. Attributed revenue alone does not establish incremental impact.
YOUR NEXT CHAPTER
Your regulars are worth
coming back for.
See what a thoughtful next message can do.