Choose a journey and its trigger
Bring the relevant signals into view.
LIFECYCLE AUTOMATION
Set it once. Make the next visit happen.
Give every customer a useful WhatsApp message at the right moment in their journey.
Explore the proposed workflow with Sample data.
Customer signalUseful next action
Choose a journey and its trigger
Review the outcome and refine the journey
Product concept · sample journeyTHE PROBLEM
A useful follow-up shouldn’t depend on a quiet day.
When visit records and conversations sit apart, it takes manual work to choose a relevant next step. Start with the customer’s context.
Set timing, consent and frequency rules
Review the timing and permission behind the action.
Review the outcome and refine the journey
Keep the resulting visit and costs visible.
Try a little of lifecycle automation.
Choose a journey and its trigger. Explore this preview, then open the complete workflow.
Open full demo21-day win-back journey
This browser-only preview uses fictional records and deterministic outcomes. No messages are sent.
A CLEARER WORKFLOW
From manual checks to a connected journey.
| Job | Without a connected workflow | With the Reten concept |
|---|---|---|
| Understand the context | Review separate customer records | Choose a journey and its trigger |
| Choose a next step | Rebuild the timing and audience manually | Set timing, consent and frequency rules |
| Review the outcome | Reconcile replies and visit records | Review the outcome and refine the journey |
WHERE IT FITS
Part of the whole customer story.
Proposed stages · sample journey
Sample WhatsApp message
Hi Aisha! Thanks for dropping by. Your next favourite is waiting whenever you are ☕
Reply STOP to opt out.What to measure
First visit → next visit
WORKS WITH YOUR SIGNALS
Start with the records you have.
No live connectors are confirmed yet. Explore the proposed data sources and confirm availability before setup.
MEASURE WHAT MATTERS
From a message to a recorded return.
Define the eligible audience, return window and qualifying bill. Track replies, visits and offer costs separately. Attributed revenue is a useful signal; a comparison group helps assess additional impact.
How to measure recoveryBetter together.
Churn Prediction
Make widening visit gaps and changing habits visible, so you know who to check in with.
Ask-AI
Explore plain-language questions about customer segments and repeat visits.
Campaigns
Build a focused WhatsApp campaign with a clear objective, useful offer and visible cost.
A closer look at lifecycle automation.
What can I try in Lifecycle Automation today?
The interactive preview lets you choose a journey and its trigger using Sample data. It runs in your browser and does not connect to your business or send messages.
What information does Lifecycle Automation need?
Customer identifiers, permitted contact details and the relevant visit, bill or feedback history. Available sources must be confirmed during setup.
Can I control the next action?
The proposed workflow includes owner review, frequency limits and opt-out handling. Explore these controls in the demo; live availability needs confirmation.
How will I know it helped?
Compare eligible customers, messages, qualifying return visits and associated bills within a defined time window. Attributed revenue alone does not establish incremental impact.
YOUR NEXT CHAPTER
Your regulars are worth
coming back for.
See what a thoughtful next message can do.