Missed-session check-in
A configured starting point for a gym sample journey.
Try this playbookRETEN FOR GYMS
Spot a missed session before it becomes goodbye.
Help new members build a routine and existing members return to theirs.
The small gaps that become missed visits.
01
A new member loses momentum early
Make this pattern visible before choosing a relevant follow-up.
02
Missed sessions go unnoticed
Make this pattern visible before choosing a relevant follow-up.
03
Renewal arrives without a useful check-in
Make this pattern visible before choosing a relevant follow-up.
A SAMPLE JOURNEY
The gym lifecycle.
Proposed definitions. Set timing around your own business and each customer’s routine.
New
First session attended
Regular
A consistent session routine
At-risk
Attendance falls below the usual pattern
Lapsed
No sessions across several usual cycles
Three playbooks. Ready to explore.
Week-two encouragement
A configured starting point for a gym sample journey.
Try this playbookRenewal reminder
A configured starting point for a gym sample journey.
Try this playbookBring the visit history into view.
Relevant billing, bookings and customer fields depend on your setup. Connection availability needs confirmation.
Purchase signals
Billing & POS
On request. These are proposed fields and actions, not a live connection.
Proposed fields
Customer identifierBill dateBill valuePurchased items
What they could support
- Understand visit gaps
- Segment by purchase history
- Attribute qualifying return bills
MEASURE WHAT MATTERS
From a message to a recorded return.
Define the eligible audience, return window and qualifying bill. Track replies, visits and offer costs separately. Attributed revenue is a useful signal; a comparison group helps assess additional impact.
How to measure recoveryYour gym, your questions.
Can I change the timing for my gym?
Yes in the sample builder. Choose a suitable trigger and delay; live workflow availability needs confirmation.
Can I keep my existing tools?
Explore the required customer and visit fields, then confirm compatibility for your exact setup before connecting.
Does this preview send messages?
No. All sample journeys run locally with fictional customers and deterministic outcomes.
YOUR NEXT CHAPTER
Your regulars are worth
coming back for.
See what a thoughtful next message can do.